The questions we get most often, and how to reach us when the answers below don't cover it.
You pay in two parts: the booking fee, paid to Eatolist in the app to hold the price and your place, and the rest of the meal, paid directly to the shop when you're there. Both amounts are shown before you confirm, every time.
You can cancel yourself within 24 hours of booking, from the wallet screen in the app. We refund the full booking fee within 3 days, to the method you paid with.
After 24 hours you can't cancel and the booking fee isn't refunded — the same as not using the booking before it expires.
You can cancel 3 times in 30 days. The limit is there to stop people holding limited deals and cancelling over and over until nobody else can get one — not to stop anyone changing their mind.
In your wallet, a cancelled booking shows "Refund pending" with the amount, and changes to "Refunded" once we've sent it back. If it still says pending after 3 days, get in touch.
Shops set their own deal prices and conditions, and accept the merchant terms when they create a deal. Responsibility in this case sits with the shop directly, and Eatolist does not refund the booking fee on the shop's behalf. — see section 3 of the Terms of Service.
But tell us every time. We look into every report we receive, and can suspend or close shops that do this repeatedly under section 8 of the Merchant Terms.
No. The booking expires on the date shown on it, and the booking fee isn't refunded. The expiry date is always on the booking in your wallet, and you'll get a reminder before it expires if you have notifications on.
On the deal's detail screen, above the pay button. If a deal has conditions, the shop has to write them there — a condition that isn't written on the deal doesn't apply.
You can do it yourself in the app. See the steps, and what gets deleted, on the delete account page.
Email contact@eatolist.app
Include your username and booking number (if you have one) — it helps us look into it faster.